ghacor Privacy Policy

This page describes what we collect when you use ghacor and how we keep that data protected. We at ghacor operate a live-dealer platform alongside sportsbook and slot services available where local law permits. When you open an account, fund it through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers, or place a bet on Liga 1 matches or live blackjack tables, we collect and process your personal information. Our privacy practices are designed to be transparent and to comply with standard data-protection principles.

We do not sell your data to marketing companies or third-party advertisers. We do share information with payment processors, anti-fraud services, and regulatory authorities when legally required. We encrypt sensitive information and restrict access to authorised staff only. Your transaction history, account settings, and personal details remain confidential.

Read this policy to understand what data we collect, why we collect it, who may access it, how long we retain it, and what rights you have.

What data we collect on ghacor

When you create an account on ghacor, we collect your full name, date of birth, email address, phone number, and residential address. We require this information to verify your identity and comply with anti-money-laundering regulations before you can withdraw funds.

When you deposit on ghacor through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction details including the deposit amount, payment method, timestamp, and confirmation reference. We do not store your full payment card details; our payment processor handles that encryption.

When you place bets on our platform, we record every wager: the game type (live blackjack, roulette, slot), the bet amount, the result, the payout, and the timestamp. When you wager on Liga 1 matches, Piala AFF tournaments, or esports events like Mobile Legends, we log your bet slip and the settlement outcome. This transaction history is stored in your account and accessible to you at any time.

We also collect technical data: your device type (Android, iOS, desktop), your IP address, your browser type, and pages you visit on ghacor. We use cookies and similar tracking tools to remember your login status and track how you navigate our site.

We do not sell your contact information

Your email and phone number are used only for account notifications, security alerts, and customer support. We do not share these details with marketing partners or data brokers.

How we use your data on ghacor

We use your personal information for specific purposes related to operating ghacor and serving you as an account holder. First, we use your name, address, and identity documents to verify your account and comply with legal identity-verification requirements. Second, we use your payment information to process deposits and withdrawals and to detect fraudulent transactions.

Third, we use your transaction history and betting patterns to detect prohibited activities—such as bonus abuse, money laundering, or account manipulation. Our compliance team reviews flagged accounts; if we find a violation, we notify you and may suspend your account.

Fourth, we use your contact information (email and phone) to send you account notifications: deposit confirmations, withdrawal status updates, login alerts, and platform announcements. You may opt out of non-essential notifications (promotions, updates) at any time in your account settings.

Fifth, we use technical data (IP address, device type, browser) to improve platform security, detect unauthorised access, and troubleshoot technical issues. We do not use this data to track you across other websites or to build a profile of your behaviour outside ghacor.

Identity verification: We verify your name and address against official records to comply with anti-money-laundering law.
Fraud prevention: We analyse your payment and betting patterns to detect suspicious activity and protect your account.
Account notifications: We email or SMS you transaction confirmations, security alerts, and service updates.
Technical improvement: We use logs and device data to improve ghacor's speed, stability, and security.

Third-party processors on ghacor

Our ghacor platform relies on external service providers to operate smoothly. When you deposit through mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, your payment information is processed by the payment provider, not by ghacor directly. We share only the minimum data necessary for the transaction: your name, amount, and account ID.

We use anti-fraud services that analyse your transaction for signs of fraud or money laundering. These services receive your payment method, IP address, and transaction amount. They do not store your data longer than necessary for the analysis.

We may share your data with regulatory authorities (tax agencies, financial regulators, law enforcement) if legally compelled by court order or official request. We do not volunteer information to authorities; we respond only to valid legal demands.

We do not share your data with marketing companies, social-media platforms, or data brokers. Our service providers sign data-protection agreements that restrict their use of your information.

How long we keep your data on ghacor

We retain your account data (name, address, identity documents, contact information) for as long as your account is active, plus 5 years after closure. This retention period is required by anti-money-laundering regulations in most jurisdictions where we operate.

We retain your transaction history (all bets, deposits, withdrawals) for as long as your account is active, plus 7 years after closure. This allows us to investigate disputes and comply with financial audits.

We retain technical logs (IP address, device type, access timestamps) for 90 days. After 90 days, these logs are automatically deleted.

You may request deletion of your account and all associated data by contacting our support team. Upon closure, we delete all data except what we are legally required to retain (typically transaction history for 5–7 years). We notify you in writing of what data is retained and why.

Cookies and tracking on ghacor

We use cookies to remember your login session so you do not need to re-enter your credentials on every visit. These are session cookies; they expire when you close your browser. We also use persistent cookies to remember your language preference and account settings.

We do not use cookies to track you across external websites. We do use basic analytics (page views, bounce rates) to understand how users navigate ghacor and to identify technical problems. This analytics data is aggregated and does not identify you personally.

You may disable cookies in your browser settings. However, doing so may prevent you from logging into ghacor. We do not have a separate "do not track" mechanism; your browser's do-not-track signal does not affect our analytics.

Your rights regarding your data on ghacor

You have the right to access your personal data. You may view your account information, transaction history, and all documents we hold about you by logging into your ghacor account or requesting a data export from our support team. We provide this information within 10 business days.

You have the right to correct your data. If your name, address, or contact details change, update them in your account settings. If you cannot correct them yourself, contact our support team and we will update your record.

You have the right to request deletion of your account and associated data, subject to legal retention requirements. We delete non-essential data immediately and retain legally-required data (transaction history) for the period mandated by law. We notify you of what is retained and why.

You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data. We cooperate fully with official investigations.

1

Access your dataRight of access

View all personal information and transaction history ghacor holds about you via your account dashboard or request a full data export.
2

Correct your dataRight of correction

Update your name, address, email, or phone number in your account settings at any time.
3

Request deletionRight to erasure

Close your account and request deletion of non-essential data. Legal data (transaction history) is retained for 5–7 years per regulation.
4

Lodge a complaintRight to recourse

Contact your local data-protection authority if you believe ghacor has violated your privacy rights.

How we protect your data on ghacor

We encrypt all data in transit using industry-standard TLS encryption. This means data sent between your device and our servers is scrambled so that unauthorised parties cannot read it. We encrypt sensitive data at rest (stored on our servers) using AES-256 encryption.

We restrict access to your personal information to authorised ghacor staff who have a legitimate business reason to view it—such as our support team helping with an account issue or our compliance team investigating suspected fraud. Staff are trained in data-protection protocols and sign confidentiality agreements.

We maintain secure backups of our systems to prevent data loss. Backups are encrypted and stored separately from our primary servers. In the event of a security breach, we notify affected account holders as soon as practicable and take steps to mitigate harm.

We cannot guarantee absolute protection against all security threats. If you believe your account has been compromised, change your password immediately and contact our support team.

International data transfer from ghacor

Our ghacor servers may be located outside your jurisdiction. When you use ghacor, your data may be transferred to and processed in countries other than Indonesia. By using ghacor, you consent to this transfer.

We ensure that any country we transfer data to offers adequate data protection. We use standard contractual clauses with our service providers to ensure your data is protected even if transferred internationally.

Updates to this privacy policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. If we make material changes—such as changes to how we use your data or who we share it with—we notify you via email and in-app notification at least 14 days before the change takes effect. Your continued use of ghacor after the notice period constitutes acceptance of the updated policy.

If you do not accept a material change, you may request account closure and deletion of your non-legally-required data within the notice period.

Contact us about privacy on ghacor

If you have questions about this privacy policy, concerns about how we handle your data, or requests to access, correct, or delete your information, contact our support team via live chat or in-app messaging. Provide your account ID and a clear description of your request. We respond within 10 business days. For complex requests (such as data exports), we may take up to 30 days.

You may also submit privacy requests in writing to the address listed in your account's legal notice section.